Support & Maintenance

Bug-fixing, technical investigations and change requests, we’ll support and maintain your software throughout its life, even if we didn’t build it.

IT, Software, and website Support and Maintenance with ITLytical
IT, Software, and website Support and Maintenance with ITLytical

What is support & maintenance

With the rapid development of new technology and changes in your business, it’s important that your software application is maintained and supported. This ensures that your users continue to gain the maximum benefits from its functionality.

Whether its bug fixes, technical investigations or even change requests. ITLytical can ensure that your software will remain operational at all times. Our team of developers and technical staff will be on hand to assist. Post application delivery we ensure that you’re provided with full, consistent and dedicated support. For existing clients, our support agreements are integrated with the software or IT services which have been provided. Ultimately ensuring our client base gets full, uninterrupted access to our support organisation from the moment the software has been launched.

How can we help

Once the software applications are successfully delivered, we don’t just walk away – we’re in it for the long-term. Even if a client is not an existing ITLytical customer we can take any software application or system and provide full, consistent and dedicated support for the remainder of its life.

We offer ad hoc support or a managed service, which are flexible and designed to meet specific needs. These include:

  • Routine maintenance and regular checks
  • Server support for efficient and reliable operation
  • Applications/ software maintenance and recovery support
  • System updates – ensuring you’re up to date with the latest technologies
  • User support and training

Benefits to your business:

  • Around the clock support
  • Increased performance levels
  • Easier budgeting and cost control
  • Peace of mind
  • Enhanced productivity and minimal downtime
  • Increased flexibility

ITLytical is dedicated to providing the software application support and maintenance needed for any business that contacts us.  No matter how complex an application is, our teach experts can provide the exact support and maintenance needed. This dedication enables us to adopt the systems of many businesses and facilitate a seamless system takeover with ongoing unparalleled support.

There are various reasons why bespoke software projects can fail, or the new software isn’t fit for purpose; but the fallout is usually that you’re left in a mess with an incomplete or failing system and a business that’s suffering as a result. Your priority is to get things back on track – and fast. This is where ITLytical experts can quickly identify a problem, explain its causes and devise an effective solution. This frees you to focus on your core business activities while we deal with technical issues.

Get in touch with our experts today